Posted by Joelseah on May 22, 2009
Conducted a License to Sell assessment for Nokia promoters yesterday. The program is part of Nokia’s commitment to ensure that its promoters are well equiped with the knowledge and skills to present accurate and relevant information about Nokia products to customers, while maintaining the highest service standards.
Interestingly, a handful of promoters were pretty edgy and nervous during the face to face assessment, even though they’re experienced and have no problems whatsoever speaking to people. I made some small talk with most of them before and after the actual assessment proper, and they’re perfectly comfortable. It’s only when we enter the proper assessment phase when they start getting nervous.
This is due to a change in their state of mind. As a result, their physiology and speech pattern changes as well. We can credit this change in behaviour as a result of the awareness that they are now being assessed, and the whole meaning of their experience changes.
In essence, they have placed themselves into an assessment “Frame of Mind“. So they begin to exhibit behaviours that correspond with that of being assessed. This is perfectly normal and there’s nothing wrong with it. Having said that, there are ways to place yourself in more empowering states, and you may wish to check out my other communication blog to sign up for free and learn some useful techniques =)
Posted by Joelseah on May 20, 2009
Wow.. There’s Krispy Kreme at Berjaya Times Square! Haha.. something interesting for me to bring back to Singapore, instead of the usual packets of soup ingredients that I always buy in bulk from Giant (Yes, I literally buy like tens of packets of curry and soup mixes from Giant everytime I travel to KL =S)
Posted by Joelseah on May 19, 2009
Here in KL for a Nokia product training for Malaysia retailers over the next two days. It’s been a while since I’ve been training in KL.. cant wait to see some familiar faces. Staying at the Parkroyal Bukit Bintang this time round. Pretty good location; plenty of shopping around here. More importantly, it’s a short walk away from the training venue at Pavilion =P
Check out pics of the hotel room. Relatively decent, though the picture quality can be better (I’ll need to get my hands on the latest imaging device from Nokia… )
Interestingly, the sink is outside the toilet.
Posted by Joelseah on May 17, 2009
Finished the last installation of communication training for RevoE Orgaisation yesterday. It’s been quite an interesting ride. We started from having just an idea to share with people about interpersonal communication skills, to developing the training content, to looking for attendees, to launching, and finally completing the course.
Still some areas to fine tune. For a start, 20 hours for the whole course seemed long initially, though the amount of sharing and discussions eventually meant that every session was stretched past the allocated time. Nonetheless, great job put together by everyone! Speacial thanks also to Jeraine and Samuel for their kind support and understanding.
Here’s a nice testimonial:
“Highly informative, this course has shed light and provided insight into the communication styles that we take for granted on a daily basis. It brings to focus what essentially is the various ways of using language, gestures and knowledge to create effective communication between people, thereby improving our professional and personal lives. Joel is highly energectic, motivated and very in tune with the students in his course. Open to new perspectives and candid with his personal experiences”
- Tan Howe Yang, Airline Pilot
Posted by Joelseah on May 16, 2009
Received the ticket to National Achiever’s Congress today. Won the ticket as a prize for getting out of Robert Kiyosaki’s Singapore Cashflow competiton, but won’t be able to make it due to already arranged training commitments.
You can visit my blog on Interpersonal Communication Skills to find out more about how we framed up our mindsets before going for the competition to give our team the added boost and advantage.
Anyway, I’m looking to sell the ticket on hand. Another of my team mate is also tied up with work so he intends to let go of it too. Here are more details about the event:
Date: 26th -28th May 2009 (Tue-Thu)
Venue: Singapore Expo Hall 2
Time: 9am – 9pm daily
Featured Speakers:
Robert Kiyosaki, Kim Kiyosaki, Rich Dad Advisors including..
1. Blair Singer – Business advisor
2. Ken McElroy – Real estate advisor
3. Kelly Ritchie – Franchise advisor
4. Mike Maloney – Gold and silver advisor
5. Andy Tanner – Paper assets advisor
6. Kathy Heasley – Marketing advisor
Special guest appearance – Emi Kiyosaki
Day 3 Special Speakers:
1. T. Harv Eker – The wealthy warrior
2. Stephen Pierce – Business optimisation strategist
Special early bird price if you were to purchase from the event organiser: $1,297.
Of course, I’m more than willing to let it go at a lower price. So if there’s anyone interested, please drop a comment here or leave me a message through the contact page. To find out more details, you can also visit http://www.robertkiyosakiasia.com
