Posted by Joelseah on May 22, 2009
Conducted a License to Sell assessment for Nokia promoters yesterday. The program is part of Nokia’s commitment to ensure that its promoters are well equiped with the knowledge and skills to present accurate and relevant information about Nokia products to customers, while maintaining the highest service standards.
Interestingly, a handful of promoters were pretty edgy and nervous during the face to face assessment, even though they’re experienced and have no problems whatsoever speaking to people. I made some small talk with most of them before and after the actual assessment proper, and they’re perfectly comfortable. It’s only when we enter the proper assessment phase when they start getting nervous.
This is due to a change in their state of mind. As a result, their physiology and speech pattern changes as well. We can credit this change in behaviour as a result of the awareness that they are now being assessed, and the whole meaning of their experience changes.
In essence, they have placed themselves into an assessment “Frame of Mind“. So they begin to exhibit behaviours that correspond with that of being assessed. This is perfectly normal and there’s nothing wrong with it. Having said that, there are ways to place yourself in more empowering states, and you may wish to check out my other communication blog to sign up for free and learn some useful techniques =)
Posted by Joelseah on May 17, 2009
Finished the last installation of communication training for RevoE Orgaisation yesterday. It’s been quite an interesting ride. We started from having just an idea to share with people about interpersonal communication skills, to developing the training content, to looking for attendees, to launching, and finally completing the course.
Still some areas to fine tune. For a start, 20 hours for the whole course seemed long initially, though the amount of sharing and discussions eventually meant that every session was stretched past the allocated time. Nonetheless, great job put together by everyone! Speacial thanks also to Jeraine and Samuel for their kind support and understanding.
Here’s a nice testimonial:
“Highly informative, this course has shed light and provided insight into the communication styles that we take for granted on a daily basis. It brings to focus what essentially is the various ways of using language, gestures and knowledge to create effective communication between people, thereby improving our professional and personal lives. Joel is highly energectic, motivated and very in tune with the students in his course. Open to new perspectives and candid with his personal experiences”
- Tan Howe Yang, Airline Pilot
Posted by Joelseah on May 1, 2009
Was stuck in the lift this morning. What a way to start my day..
There was a lady with a bicycle who entered the lift one floor after me. Apparently, she didn’t push her bike into the lift completely, and the door shut. So the doors didn’t manage to close completely, which seemed ok at that point because the lift was still travelling down normally. Then she pulled her bike loose and suddenly the lift stopped. I literally rolled my eyes at her.
Luckily I wasn’t late for training (yes, I conduct trainings on labour day too =P). Today’s the third installation of Communication Training for RevoE Organisation. Good to see everyone slowly starting to use some Enneagram and profiling lingo in their conversation, shows that they are moving slowly from conscious competence to unconscious competence.
We covered Representational Systems and Eye Accessing Cues today. If you’re interested to find out ways to discover a person’s dominant senses, you can visit my communication blog to find out some tips on Interpersonal Communication Skills too!
